The Folded Napkin .. A Truckers Story
If this doesn't light your
fire ... Your wood is wet!
I try not to be biased, but
I had my doubts about hiring Stevie. His placement counsellor assured me that
he would be a good, reliable waiter.
But I had never had a
mentally handicapped employee and wasn't sure I wanted one. I wasn't sure how
my customers would react to Stevie.
He was short, a little
dumpy with the smooth facial features and thick-tongued speech of Downs
Syndrome. I wasn't worried about most of my trucker customers because truckers
don't generally care who serves tables as long as the meatloaf platter is good
and the pies are homemade.
The four-wheeler drivers
were the ones who concerned me; the mouthy college kids traveling to school;
the yuppie snobs who secretly polish their silverware with their napkins for
fear of catching some dreaded "truck stop germ" the pairs of
white-shirted business men on expense accounts who think every truck stop
waitress wants to be flirted with. I knew those people would be uncomfortable
around Stevie so I closely watched him for the first few weeks.
I shouldn't have worried.
After the first week, Stevie had my staff wrapped around his stubby little
finger, and within a month my truck regulars had adopted him as their official
truck stop mascot.
After that, I really didn't
care what the rest of the customers thought of him. He was like a 21-year-old
kid in blue jeans and Nikes, eager to laugh and eager to please, but fierce in
his attention to his duties. Every salt and pepper shaker was exactly in its
place, not a bread crumb or coffee spill was visible when Stevie got done with
the table. Our only problem was persuading him to wait to clean a table until
after the customers were finished. He would hover in the background, shifting
his weight from one foot to the other, scanning the dining room until a table
was empty. Then he would scurry to the empty table and carefully bus dishes and
glasses onto his cart and meticulously wipe the table up with a practiced
flourish of his rag. If he thought a customer was watching, his brow would
pucker with added concentration. He took pride in doing his job exactly right,
and you had to love how hard he tried to please each and every person he met.
Over time, we learned that
he lived with his mother, a widow who was disabled after repeated surgeries for
cancer. They lived on their Social Security benefits in public housing two
miles from the truck stop. Their social worker, who stopped to check on him
every so often, admitted they had fallen between the cracks. Money was tight,
and what I paid him was probably the difference between them being able to live
together and Stevie being sent to a group home. That's why the restaurant was a
gloomy place that morning last August, the first morning in three years that
Stevie missed work.
He was at the Mayo Clinic
in Rochester getting a new valve or
something put in his heart. His social worker said that people with Downs
Syndrome often have heart problems at an early age so this wasn't unexpected,
and there was a good chance he would come through the surgery in good shape and
be back at work in a few months.
A ripple of excitement ran
through the staff later that morning when word came that he was out of surgery,
in recovery, and doing fine.
Frannie, the head waitress,
let out a war hoop and did a little dance in the aisle when she heard the good
news.
Marvin Ringers, one of our
regular trucker customers, stared at the sight of this 50-year-old grandmother
of four doing a victory shimmy beside his table
Frannie blushed, smoothed
her apron and shot Marvin a withering look.
He grinned. "OK,
Frannie, what was that all about?" he asked.
"We just got word that
Stevie is out of surgery and going to be okay."
"I was wondering where
he was. I had a new joke to tell him. What was the surgery about?"
Frannie quickly told Marvin
and the other two drivers sitting at his booth about Stevie's surgery, then
sighed: " Yeah, I'm glad he is going to be OK," she said. "But I
don't know how he and his Mom are going to handle all the bills. From what I
hear, they're barely getting by as it is." Marvin nodded thoughtfully, and
Frannie hurried off to wait on the rest of her tables. Since I hadn't had time
to round up a waiter to replace Stevie and really didn't want to replace him,
the girls were ‘waiting’ their own tables that day until we decided what to do.
After the morning rush,
Frannie walked into my office. She had a couple of paper napkins in her hand
and a funny look on her face.
"What's up?" I
asked.
"I didn't get that
table where Marvin and his friends were sitting cleared off after they left,
and Pete and Tony were sitting there when I got back to clean it off," she
said. "This was folded and tucked under a coffee cup"
She handed the napkin to
me, and three $20 bills fell onto my desk when I opened it. On the outside, in
big, bold letters, was printed "Something For Stevie."
"Pete asked me what
that was all about," she said, "so I told him about Stevie and his
Mom and everything, and Pete looked at Tony and Tony looked at Pete, and they
ended up giving me this." She handed me another paper napkin that had
"Something For Stevie" scrawled on its outside.. Two $50 bills were
tucked within its folds. Frannie looked at me with wet, shiny eyes, shook her
head and said simply: "truckers."
That was three months ago.
Today is Thanksgiving, the first day Stevie is supposed to be back to work.
His placement worker said
he's been counting the days until the doctor said he could work, and it didn't
matter at all that it was a holiday. He called 10 times in the past week,
making sure we knew he was coming, fearful that we had forgotten him or that
his job was in jeopardy. I arranged to have his mother bring him to work. I
then met them in the parking lot and invited them both to celebrate his day
back.
Stevie was thinner and
paler, but couldn't stop grinning as he pushed through the doors and headed for
the back room where his apron and busing cart were waiting.
"Hold up there,
Stevie, not so fast," I said. I took him and his mother by their arms.
"Work can wait for a minute. To celebrate your coming back, breakfast for
you and your mother is on me!" I led them toward a large corner booth at
the rear of the room.
I could feel and hear the
rest of the staff following behind as we marched through the dining room.
Glancing over my shoulder, I saw booth after booth of grinning truckers empty
and join the procession. We stopped in front of the big table. Its surface was
covered with coffee cups, saucers and dinner plates, all sitting slightly
crooked on dozens of folded paper napkins. "First thing you have to do,
Stevie, is clean up this mess," I said. I tried to sound stern.
Stevie looked at me, and
then at his mother, then pulled out one of the napkins. It had "Something
for Stevie" printed on the outside. As he picked it up, two $10 bills fell
onto the table.
Stevie stared at the money,
then at all the napkins peeking from beneath the tableware, each with his name
printed or scrawled on it. I turned to his mother. "There's more than
$10,000 in cash and checks on that table, all from truckers and trucking
companies that heard about your problems. "Happy Thanksgiving."
Well, it got real noisy
about that time, with everybody hollering and shouting, and there were a few
tears, as well.
But you know what's funny?
While everybody else was busy shaking hands and hugging each other, Stevie, with
a big smile on his face, was busy clearing all the cups and dishes from the
table.
Best worker I ever hired.
Plant a seed and watch it
grow.
If you shed a tear, hug
yourself, because you are a compassionate person.
Well.. Don't just sit
there! Send this story on! Keep it going.